|
|
|
|
|
|
|
|
 |
EXAMPLES OF ASSIGNMENTS
CONTRACTED SERVICES |
 |
|
|
|
| |
 |
International
optician chain
Our expertise was called upon
to provide a fresh perspective for improving the
operational processes, for serving customers and
the through flow of information within the business.
A team was despatched to work through a sample of
this 360 store chain which included 'franchises'.
This initial assessment highlighted areas of weakness
in till operations, customer enquiries and also
controls. Policies were formulated, implemented
and rolled out to all the branches with improved
customer service and till operations, which resulted
in improved sales and profits.
|
|
|
National
luggage retailer
SSR were contacted to conduct an initial risk assessment
of the business processes. The findings brought
up a negative stock figure, which revealed false
accounting and collusion at store, distribution
and head office level. SSR provided a project manager
and a team of auditors at store, distribution and
head office. One month of investigations led to
the suspension of a number of senior staff and recovery
from suppliers of significant sums. Subsequent discovery
helped the formulation of operational procedures
and the reinstatement of profits, recovering some
of the store loss.
|
|
|
International
duty free retailer
Our initial assistance was sought to undertake the
setting up of a greenfield application. Using a
team to implement audit and business controls, to
provide a secure stock control environment for third
party groupage contractors, this reduced the time
required to complete delivery checks and helped
in the strategy to facilitate 'bar code audits'
where they had not been in use previously. This
reduced man hour expenditure and improved the overall
business efficiency.
|
|
|
National
convenience chain
Requested to complete a review of physical security
procedures, it became clear that although not seen
the client was suffering excessive losses from collusion
and mall administration. A meeting with the MD,
Finance Director and Operations Director lead to
an audit review of policy and procedures followed
by a national store audit. The findings and subsequent
implementation of new policy and procedures lead
to an enhanced profit margin and a safer working
environment for staff.
|
|
| |
|
|
| |
|
|
|
| CONTRACTED
SERVICES PROCESS |
| Client
consultation and assignment brief |
 |
| Agree
timescale / project schedule |
|
| Consultant
assigned |
|
| Weekly
reports on progress / findings |
|
| Client
consultation on findings |
|
At all stages of the contracted services the client
is in control and in contact with SSR / Consultant.
All relative information, whether sensitive or not,
can be dealt with in complete confidence, using
a preferred information medium - post, e-mail, dedicated
fax or by hand. This information can be formatted
and presented at face to face meetings at the client's
convenience.
|
|
|
|
|
|
|
|
|
|
|
|
